Customer Service
Customer Service
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[General Information] [How to Order] [Lowest Price Guarantee] [Shipping and Delivery Information] [Privacy Policy] [Terms and Conditions] [Returns] [Contact Us] All products sold on NZ Perfume are 100% genuine. There are no fakes, imitations, copies, testers, knock offs or damaged goods. Price All prices are quoted in New Zealand Dollars on the website and in any other correspondence. Prices may be adjusted for any reason, and may vary at any time. Use of Products NZ Perfume accepts no liability for misuse of any skin care, cosmetic and/or perfume products sold through the NZ Perfume website, this includes allergic reactions to products sold on the NZ Perfume website. By purchasing any of the goods listed on the NZ Perfume site purchases understand how the products are to be used and use them at their descretion. Ordering is easy at NZ Perfume. Here is a step by step guide to ordering products at NZ Perfume.
NZ Perfume price promise says that: We'll beat a lower price by 10% on identical products in stock at a NZ online retailer, excluding sale prices and trade purchases.
NZ Perfume price promise is all about ensuring our customers can always pay the best prices for our products. The price promise allows you to compare prices and if you find a cheaper price at another NZ online retailer, NZ Perfume will match that price then beat it by 10%. Please note that the price promise does not apply when:
If you've seen a lower price, contact us now and we'll beat it by 10%! All orders are sent through registered post shipping via air, delivery costs are always FREE. You can track parcels in the following way - Post Haste NZ at http://www.posthaste.co.nz/tracktrace.html. All orders will be dispatched by air freight within 24-48 hours to country of destination. From there, they will be carried on by registered post to your home or work address. Please note that we source our products from many distributors around the world with our major distribution centre being located in USA and Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world. Expected delivery times - Major Cities within 7-10 postal business days. Please note that we rely on the local postal services of the country of destination and international airspace for a timely delivery of goods, therefore, any unexpected delays are out of our control. If your order has not arrived within 21 business days, please contact us and we will investigate the whereabouts of your order further. Delivery times may vary depending upon the items ordered. Time taken also vary depending upon whether the billing and shipping information are accurate. *Please note* Additional delays may occur during the months of November - February due to the heavy load on postal services and customs. If you have not received your order within the after 21 business days please contact us at sales@nzperfume.com and we will track your order. Are all products displayed on the NZPerfume.com site new and genuine? Yes, all NZ Perfume products sold on the NZ Perfume site are 100% genuine. Each product has come from original manufacturer for that particular brand. There are no copies, fakes, imitations or old stock. What about out of stock items? If a product is out of stock it will not show on the site. The site is updated twice a day so as soon as the product is back in stock it will appear on the site. How long will it take to get my order? Customers should expect 7-10 business days with registered post shipping. This is just a rough guide as delivery times will vary depending on the service in your area and seasonal delays. Additional delays may occur during the months of November - February due to the heavy load on postal services and customs. Does NZ Perfume ship to P.O. Box Addresses? Yes, we do send to P.O. box numbers, however we are unable to provide tracking for this type of delivery. We prefer a physical day time address, but where this is not suitable a P.O. Box number can be used. Consistent with New Zealand government legislation, NZ Perfume endorses fair information handling practices. Any information provided, including identification of individuals, will be used only for the purpose intended and where the intention includes confidentiality, information will be retained as such unless otherwise required by law. Your information is stored safely, privately and only used for its intended purposes - delivering beautiful perfumes, cosmetics and skin care fast! Visitor logs are used on this site for statistical purposes only. No attempt will be made to identify specific users or their browsing activity. De-identified data from these logs may be used to update and improve NZ Perfume's web site. Email addresses provided via this site will be used to respond to specific user queries, mail out of specials and confirmation of orders. NZ Perfume will not list, nor disclose to any other party without users' knowledge and consent and as intended, unless required by law. Credit Card Security All staff at NZ Perfume are trained in our credit card security policies, and these are strictly enforced. Credit card authorisations use the same system as all retailers use throughout New Zealand - the EFTPOS network - a secure, standard and reliable system. We are committed to your privacy and security. When you shop at NZ Perfume your security and privacy is 100% guaranteed. Your personal information is used to process your order, and NZ Perfume will not share or exchange online information that you provide us with a third party unless you provide prior consent. All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL), the industry standard. If you have any questions regarding our privacy policy and practices, please contact us. System Security All NZ Perfume staff are bound by our Confidentiality Agreement, Employee Conditions and Security Policy, which requires them to ensure the offices, warehouses and computer systems are maintained to the high standards of security. All information is locked, secured, password protected and backups are in locked media files and locations Information cannot be obtained if it was stolen. NZ Perfume publishes its terms of use via a link on each page. Use of the website is subject to the reading and agreement to the terms of use. If any purchaser disagrees with the terms of use, they must discontinue viewing and using of the website. Colour NZ Perfume displays products, however colours displayed on a screen vary and may not represent the exact colours in reality. NZ Perfume is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality. Indemnity The user of the NZ Perfume web site shall at all times keep the owners and proprietors, employees and sub-contractors, of this web site indemnified from and against all claims, demands, actions, proceedings or prosecutions which may be brought, commenced or prosecuted against the owners and proprietors, employees and sub-contractors, or in which the owners and proprietors, employees and sub-contractors, may be involved in consequence of or relating to the manufacture, production, provision or supply of the goods by the user. This indemnity will extend to all costs, damages and expenses incurred by the owners and proprietors, employees and sub-contractors in connection herewith. Disclaimer NZ Perfume provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. NZ Perfume is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties. NZ Perfume makes no warranty that the site will meet your requirements. The site will be uninterrupted, timely, secure or free of errors. The quality of products will meet or match your expectations any software issues will be rectified. Copyright NZ Perfume asserts the right to the copyright of all aspects of the website, except the trademarks, slogans, logos or designs of the products displayed. Can I return a product I'm not happy with? NZ Perfume will only accept returns if the product ordered is damaged in some way in transit. Choose carefully when you go to order as no refund is allowed for a product that is ordered with no flaw. NZ Perfume needs to be notified within 7 days of purchase. The goods can not be returned if they have been opened. NZ Perfume does not guarantee refund of cash, credit or product as a result of any incident which may arise unless the product is damaged. If the product causes an allegy to the recipients skin, the product can not be returned to NZ Perfume for a refund or exhange. A refund is defined as the refunding of cash to a credit card, crediting an account or exchanging an item of equal value. NZ Perfume may decide (at its discretion) to refund any item if:
For returns please provide the following:
If you have not received your order after 21 business days please contact us at sales@nzperfume.com and we will track your order. Claims In case of your order did not arrived within 21 business days from shipment date, please notify us and we will file an inquiry with the postal service. Please allow sufficient time for the item to be delivered before initiating an inquiry. Please allow up to 7 days for us to get back to you after you file the claim. Cancellations Once an order has been placed and paid for there is no cancellation on the product. To contact us, the quickest method is via our contact us page. We will respond to you as soon as possible, usually within 24 hrs. Please email us at sales@nzperfume.com any time - day or night. NZ Perfume is 100% New Zealand owned and operated. |
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